Verilink PRISM 3060-10 (34-00252.4) Product Manual Manual de usuario Pagina 73
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A
C
USTOMER
S
ERVICE
TXPORT provides easy access to customer support information through a variety
of services. This section describes these services.
Support from
Your Network
Supplier
If assistance is required, contact your network supplier. Many suppliers are
authorized TXPORT service partners who are qualified to provide a variety of
services, including network planning, installation, hardware maintenance,
application training, and support services.
When you contact your network supplier for assistance, have the following
information ready:
✦ Diagnostic error messages
✦ A list of system hardware and software, including revision levels
✦ Details about recent configuration changes, if applicable
Support from
TXPORT
If you are unable to receive support from your network supplier or want to contact
us directly, TXPORT offers worldwide customer support 24 hours a day, 7 days a
week by telephone, E-mail, and World Wide Web.
Telephone To speak directly with a TXPORT customer service representative, dial, toll free,
one of the following numbers or dial TXPORT’s local telephone number.
✦ Sales and Marketing: 888- 4TXPORT
✦ Technical Support
:
800-285-2755
✦ Local: 256-772 -3770
E-mail You can request sales and marketing information or pose a technical support
question about your TXPORT product with direct e-mail access.
✦ Sales and Marketing: info@txport.com
✦ Technical Support: support@txport.com
World
Wide
Web
Access the latest networking information on TXPORT’s World Wide Web site by
entering our URL into your internet browser.
http://www.txport.com/
- 3060-10/DSU MP 1
- 3010-400 1
- Table of Contents 5
- 4 Terminal Operation 6
- ACustomer Service 7
- Introduction 9
- Features 9
- Specifications 10
- NSTALLATION 13
- Installation 14
- Configuration 15
- DSU MP Port 15
- Connections 15
- Management 19
- PRISM 3060 Rear Panel 20
- Connection 21
- PERATION 23
- Front Panel 24
- Operation 24
- Menu Element 25
- Main Menu 25
- Diagnostics 25
- Menu Title 25
- Display 26
- DISABLEs 28
- DSU MP Configuration 23 31
- INTERNAL 33
- EXTERNAL 33
- Diagnostics 34
- DSU MP T1 35
- Diagnostics 31 39
- MM:DD:YY 40
- HH:MM:SS 40
- System Utilities 33 41
- Log Off 42
- Figure 4-1 Password Screen 44
- System Description 37 45
- Password 47
- Figure 4-3 Menu Structure 48
- Alarms Screen 41 49
- Performance 51
- Screens 51
- Performance Screens 45 53
- Maintenance 54
- Figure 4-7 Normal Operation 55
- Figure 4-8 Network LLB 55
- Figure 4-9 Network PLB 56
- Figure 4-10 DTE MLB 56
- Maintenance Screen 51 59
- NETWORK 61
- STATION 61
- SLOT, DSU, and PORT 61
- DDS Status Screen 61 69
- Utilities 70
- Support from 73
- Your Network 73
- Supplier 73
- Returning 74
- Products 74
- Ordering 74
- Ordering Numbers 67 75
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