Verilink PRISM 4001 (34-00244) Product Manual Manual de usuario descargar pdf (Pagina 9)

General 1-5PRISM 4001

TxPORT Customer Service

TxPORT office hours are Monday through Friday from 8

a.m. to 5 p.m Central Time. For general, sales and market-

ing information, contact TxPORT toll free at 888-

4TxPORT, 800-926-0085 or locally at 205-772-3770.

Technical Support

Technical support is available 24 hours a day, seven days a

week. You may contact a support representative by tele-

phone or e-mail. For after-hours emergencies, please call

800-285-2755.

Toll Free: 888-4TxPORT

or 800-285-2755

Local: (205) 772-3770

e-mail: support@txport.com

Returns/RMA

If for any reason you need to return a TxPORT unit, you

must have a Return Material Authorization (RMA) number

marked on the shipping package. You may obtain an RMA

number from customer service at 800-926-0085, ext. 2227.

When calling TxPORT for an RMA, please have the follow-

ing information available.

• Model number and serial number for each unit.

• Reason for return and symptoms of problem.

• Warranty status (if known).

• Purchase order number to cover charges for out-of-warranty

items.

• Name and phone number of person we can contact if we

have questions about the unit(s).

• Mode of shipment required (second-day air is the normal

mode of shipment for all returned material unless otherwise

specified).

Units being returned to TxPORT should be sent to the fol-

lowing address:

TxPORT

127 Jetplex Circle

Madison, Alabama 35758

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Verilink PRISM 4001 (34-00244) Product Manual Manual de usuario Pagina 9